Terms and Conditions

SG Solingen Shop OGH – General terms and conditions

SG Solingen Shop OHG is legally represented by Hartmut Gose or Alexander Moll.

The following terms and conditions are translated from the German language and can be printed and / or loaded by the customer into its computer's main memory. If desired they can be requested in written or digital form by e-mail at info@solingen24.com or by letter addressed to SG Solingen Shop OHG, Meisenburger Weg 1, 42659 Solingen.
The summoning address of SG Solingen Shop as well as its legal representatives can be interred in particular from the invoice.
On the web-site www.solingen24.com „SG Solingen Shop OHG” exclusively offers products from manufacturers who are situated in Solingen and who produce according to the specifications of the brand “Solingen”.
§ 1 Selections of items
On the a. m. home-page the customer may choose and order any item. For each item the customer will get a special product description on the respective internet page.The customer selects the desired products; these are collected in a virtual shopping cart. At the end of the purchase the customer is given an overview of the selected items and the total amount including value-added taxes. Before sending the purchase order the customer can review and correct the selected product order and specify the payment. Only by clicking the button “order now with costs” the purchase will be completed and sent.
§ 2 Revocation and return policy
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the goods, respectively the last partial delivery should the delivery of the ordered goods be divided in more than one shipment. To exercise the right of withdrawal, you must inform us in written form (by letter, Fax or E-Mail). The withdrawal term shall be deemed observed if the note of withdrawal has been sent or the dispatch of the goods has been initiated within the relevant period of time.
The withdrawal is to be sent to:
SG Solingen Shop OHG
Meisenburger Weg 1
42659 Solingen
or else by e-mail to: info@solingen24.com

Current legislation also permits cancellation by telephone. As the burden of proof in such cases rests with the client, we recommend that our clients issue cancellations in writing.

Consequences of effective withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You shall be liable for the return shipping costs if the goods delivered are the same as those ordered. We shall be liable for the return shipping costs if the goods delivered are not the same as those ordered or the goods delivered by us are damaged. Goods eligible for shipping are to be returned at our risk. Goods not eligible for shipping will be picked up. Goods which cannot be sent by parcel post will be collected from your premises; these will be products that you did not receive from us by parcel post either.
§ 3 Prices
Our list prices valid at the time of the purchase order are applicable such as they are displayed on our web-page. Prices are ex-works Solingen inclusive the value-added tax and exclusive packaging and freight cost.
§ 4 Conclusion of contracts
The contract with "SG Solingen Shop OHG” is a distance selling contract.
All offers made on the web-page are subject to change and are non-binding. Hence SG Solingen Shop OHG is not obliged to render the service in the event of non-availability. The conclusion of the contract and hence the contractual obligation to render the individual services shall however be applicable when SG Solingen Shop confirms the order of the customer in written form.
§ 5 Execution of the contract
„SG Solingen Shop OHG“ will proceed orders within 48 hours and will inform the customer of the availability of the required items by sending an order confirmation via email. If the ordered items are available SG Solingen Shop OHG will dispatch them within 3-4 working days from the date of receipt of the order.
Shipping costs: please refer to the separate category "Shipping and Handling".
Changes, substitutions, additions. Client inquiries related to previously placed orders will be answered in short order. Requests for changes, substitutions, and additions to orders will be accommodated to the extent possible until 3 business days prior to the planned shipping date of the order.
§ 6 Payment
„SG Solingen Shop OHG“ issues the customer an invoice itemizing charges for the ordered goods. The original invoice is delivered together with the goods. “SG Solingen Shop OHG” accepts advanced payment via bank wire and payment by Paypal. Payments made via Paypal will be indicated on the invoice. Prices indicated on the invoice are retail prices including VAT.
Delayed payments may be subject to a supplementary charge of interest fees of 5% above the basic interest rate unless “SG Solingen Shop OHG” can proof a higher interest rate. For clients who are entrepreneurs, clause 1 applies on the condition that the interest rate is 8% above the basic interest rate.
§ 7 Warranty and Liability
Should any products prove defective, the customer will inform “SG Solingen Shop OHG” and is entitled to return the product at the expense of “SG Solingen Shop OHG”.
The guarantee of the supplier is determined by § 433 et seq. of the German legal code and is limited to one year. “SG Solingen Shop OHG” is eligible to repair or replace the product for free.
“SG Solingen Shop OHG” is liable
• In the full amount of damages for gross negligence of its representatives and officers,
• in any culpable violation of essential contractual obligations,
• for gross negligence of vicarious agents, unless “SG Solingen Shop OHG” can disclaim liability by virtue of standard business practices.
In the last two mentioned cases, liability is limited to compensation for usual and foreseeable damages, and any negligence attributable to the customer is offset against this. The liability for warranty, fraud and personal injury under the Product Liability Act is not unaffected.
§ 9 Data Protection
In the event that “SG Solingen Shop OHG” is unable to perform due to force majeure (in particular war and natural disasters), it can be released from its obligations for the duration of the hindrance. Should the execution of the order or delivery of goods be impossible for more than a month due to force majeure, the customer is entitled to cancel the order.
§ 10 Final provisions
The legally binding contract language is German. Version of Conditions: SG Solingen Shop OHG: 13.06.2014
* incl. VAT, plus shipping